Refund Policy

Return & Refund Policy

At Ophora Water, we take great care in ensuring our products reach you in perfect condition. Please review our return and refund policy below.

Returns & Refunds

Due to the perishable nature of our water products, all sales are final, and we do not accept returns or exchanges. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery for assistance.

Damaged or Incorrect Orders

If your order arrives damaged or contains the wrong items, please email [email protected] within 48 hours of receiving your package. Include your order number, a description of the issue, and clear photos of the damaged or incorrect items. We will review your request and, if approved, offer a replacement or refund at our discretion.

Shipping Policy & Delays

• We currently ship within the USA only via our website.
• All orders are shipped via UPS with an estimated delivery time of 2-5 business days.
• If you are placing an international order, please email us at [email protected] for assistance.
• Shipments to areas experiencing freezing temperatures may be delayed to ensure your order arrives intact. If your shipment is affected, we will notify you.

Order Cancellations

Orders can be canceled within 1 hour of purchase by contacting [email protected]. After this period, orders are processed and cannot be canceled or modified.

For any questions regarding your order, please contact us at [email protected]. We appreciate your support and look forward to providing you with the highest-quality hydration!